FREQUENTLY ASKED QUESTIONS: FAQ´S
What happens after booking:
if you are placed on a waiting list...
If you choose a date that is only available via waiting list, you will not be charged to send the request. If a seat(s) become avilable to accomodate your request, you will be notified that your reservation is confirmed and an electronic invoice will be sent to your inbox. Please use the invoice to settle your balance online. All services are pre-paid and must be made online. The invoice is active for 5 business days only. If no payment is received, the order will be cancelled and issued to the next in waiting.
If you have transportation and no longer require our services, please notifity us to and we will remove you from the list to help accomodate other travelers still in need of transportation.
If you cancel your pre-paid services...
In the event that you have to cancel, please email us your request to
Order cancellation notifications will be emailed to the e-mail address you provide on your order.
Our services are non-refundable. You can reschedule your travel dates to a future date. There are no added fees or costs to change the date of your transportation services. Please contact us at least 24 hours before.